Shipping is FREE for Residents of LAKE COUNTY, OHIO! Please use coupon code FREELAKECOUNTY when you check out! We will arrange a time for delivery of your item.
We estimate as closely as possible the actual shipping cost of your purchase. We do add in the cost of shipping materials if they need to be purchased or specially created for your items. We always strive to use the least expensive method of shipping for you. however, WE RESERVE THE RIGHT TO USE CARRIER OF OUR CHOOSING. We generally will use USPS Priority and Post, UPS ground and Fed Ex ground.
ALTHOUGH VERY RARE, ADJUSTMENTS OF SHIPPING COSTS MAY BE REQUIRED DUE TO MULTIPLE, HEAVY, OVERSIZED BOXES AND/OR YOUR LOCATION ("location surcharges may include residential, delivery area and fuel surcharges charged by the carrier"). Most of the time we will include a note that if the price is higher than the quote, Altered Nature will pay the difference. Again, this is on a case by case basis and generally applies to custom orders. We also will refund large overpayments on shipping.
Improper Address Fees
If you give us an incorrect address, we will charge you the then current carrier rate charged for finding and rerouting the package to the correct address.
We ship Monday - Saturday (Excluding all U.S. holidays). If you have questions on this, you will need to email us at Altered Nature. We TYPICALLY ship within 1-3 business days (excluding all US holidays and Sundays) of receipt of your order. Occasionally we will need to create an object that requires more processing, drying or preparation time. Custom orders will be shipped as soon as possible, we usually try to provide an estimate.
NO SAME DAY SHIPPING isa available on a regular basis. However, we will make every effort to expedite your order as quickly as possible from taking the order, processing and verifying the payment to the final shipment of your order. Please email us or note in your purchase if there are timelines that we must meet. We can discuss other methods of shipment.
We strive to reduce material waste, we will ship as inexpensively and with as little "filler" as necessary. We always try pack with recycled boxes and filler materials when possible (This may unfortunately include plastic & bubble wrap- sleep soundly, we generally do not buy it (unless critical to having the piece arrive safely), we REUSE it- someone else has paid to ruin our environment). We do combine packaging and will work to reduce your shipping costs. Please ask for a special quote if you plan on purchasing several items. Priority shipping is available, please know that there may be an additional $5.00- $10.00 charge for this, however we try to use flat rate priority shipping if it is the most economical for you. Priority is not available on larger items such as the shark, furniture or some of the larger shelves. If you have any questions about the shipping, please contact us at: Altered Nature