Contact us

Welcome

We are a family owned business and work hard to exceed your expectations. If you have special requirements, please do not hesitate to contact us, we love the opportunity to serve you as a friend, not just as a customer.

Here is the legal mumbo jumbo that must be included:

ALL ITEMS ON THIS WEBSITE ARE SOLD BY THE PIECE UNLESS OTHERWISE NOTED.

ALL OF OUR ITEMS ARE DISPLAY & DECOR. NOTHING WE SELL SHOULD BE USED FOR FOOD PROCESSING, PREPARATION OR DIRECT SERVING UNLESS NOTED IN ITEM LISTING

THE ITEMS ARE NOT INTENDED FOR SMALL CHILDREN & ARE NOT TOYS. AGAIN THEY ARE WALL HANGINGS, ART, DISPLAYS & DECOR.

ITEMS ARE MADE MOSTLY FROM WOOD. SPLINTERS AND CUTS MAY OCCUR WHEN HANDLING, SO HANDLE WITH CARE. MOST OF OUR ITEMS ARE SANDED, BUT IN ORDER TO PROTECT THE MOST NATURAL FORM OF THE WOOD, SOME AREAS MAY BE ROUGH. PALLET ART & DECOR IS NEVER SANDED. IT IS LEFT IN IT'S RAW FORM UNLESS OTHERWISE NOTED

IF AN ITEM IS A PIECE OF FURNITURE, UNLESS SPECIFICALLY NOTED (such as benches, chairs, etc) IT SHOULD NOT BE SAT ON, DANCED UPON OR USED AS A STAGE OR PLATFORM. (YES, WE KNOW ABOUT THOSE WILD PARTIES)

Shipping details

Shipping is FREE for Residents of LAKE COUNTY, OHIO! Please use coupon code FREELAKECOUNTY when you check out! We will arrange a time for delivery of your item.

SHIPPING COST
We estimate as closely as possible the actual shipping cost of your purchase. We do add in the cost of shipping materials if they need to be purchased or specially created for your items. We always strive to use the least expensive method of shipping for you. however, WE RESERVE THE RIGHT TO USE CARRIER OF OUR CHOOSING. We generally will use USPS Priority and Post, UPS ground and Fed Ex ground.

ALTHOUGH VERY RARE, ADJUSTMENTS OF SHIPPING COSTS MAY BE REQUIRED DUE TO MULTIPLE, HEAVY, OVERSIZED BOXES AND/OR YOUR LOCATION ("location surcharges may include residential, delivery area and fuel surcharges charged by the carrier"). Most of the time we will include a note that if the price is higher than the quote, Altered Nature will pay the difference. Again, this is on a case by case basis and generally applies to custom orders. We also will refund large overpayments on shipping.

Improper Address Fees
If you give us an incorrect address, we will charge you the then current carrier rate charged for finding and rerouting the package to the correct address.

SHIPMENT TIME
We ship Monday - Saturday (Excluding all U.S. holidays). If you have questions on this, you will need to email us at Altered Nature. We TYPICALLY ship within 1-3 business days (excluding all US holidays and Sundays) of receipt of your order. Occasionally we will need to create an object that requires more processing, drying or preparation time. Custom orders will be shipped as soon as possible, we usually try to provide an estimate.

NO SAME DAY SHIPPING isa available on a regular basis. However, we will make every effort to expedite your order as quickly as possible from taking the order, processing and verifying the payment to the final shipment of your order. Please email us or note in your purchase if there are timelines that we must meet. We can discuss other methods of shipment.

PACKAGING
We strive to reduce material waste, we will ship as inexpensively and with as little "filler" as necessary. We always try pack with recycled boxes and filler materials when possible (This may unfortunately include plastic & bubble wrap- sleep soundly, we generally do not buy it (unless critical to having the piece arrive safely), we REUSE it- someone else has paid to ruin our environment). We do combine packaging and will work to reduce your shipping costs. Please ask for a special quote if you plan on purchasing several items. Priority shipping is available, please know that there may be an additional $5.00- $10.00 charge for this, however we try to use flat rate priority shipping if it is the most economical for you. Priority is not available on larger items such as the shark, furniture or some of the larger shelves. If you have any questions about the shipping, please contact us at: Altered Nature

Refunds, returns & exchanges

Returns
Please remember that each of these items are unique and handcrafted. We always use recycled, reclaimed and refurbished materials. No two are exactly alike. We try to impress that what you are buying is the not the exact item in the photo unless otherwise noted. Expect variations in all items. To return a product, you will need to contact Altered Nature for authorization to return and to get a Return Authorization number (RA#) within 7 business days of receipt of merchandise. Returns without a RA# will be refused and returned to you at your expense. RA's ARE ONLY GOOD FOR 14 BUSINESS DAYS FROM THE ISSUE DATE (allowing time for delivery). Return merchandise in its original packaging with shipping prepaid and insured against loss. There is a 25% restocking fee deducted for returned (NOT EXCHANGED) merchandise. MERCHANDISE MUST BE IN RESALEABLE CONDITION, OTHERWISE WE CANNOT REFUND YOU.

Exchanges
Please remember that each of these items are unique and handcrafted. No two are exactly alike. We try to impress that what you are buying is not the exact item in the photo unless otherwise noted. Expect variations in those items. To exchange an item, you will need to contact Altered Nature within 7 business days of receipt of merchandise. You are responsible for freight both ways and any additional due if the product costs more than the original. If there is credit due, we will issue back to your credit card.

Breakage Claims
Contact Altered Nature immediately (WITHIN 24 HOURS) at Altered Nature if there is damage. Don't return broken items, it will void the refund/replacement opportunity. We will arrange for the carrier to inspect the damage and then refund/replace accordingly.

Additional information

Sales Tax
Ohio residents will be charged sales tax unless you email or fax us a signed copy of a valid Resale Certificate.

Out of Stock Items
At times we run out of stock on items due to local sales, which may not always reflect in the online store. If we do have items from your order that are out of stock, we can still ship your partial orders, we will always contact you first for your preference.

Weights and measures---are relatively approximate.
Colors---may vary due to the nature of the items.

WE RESERVE THE RIGHT TO REJECT ANY ORDER, FOR ANY REASON Placement of your order confirms your acceptance to Altered Nature's policies as stated herein and on the website. If you have questions about our terms and conditions, please call or email ALTERED NATURE

We are a family owned business and work hard to exceed your expectations. If you have special requirements, please do not hesitate to contact us, we love the opportunity to serve you as a friend, not just as a customer.
For any specific questions or concerns please contact Marge or Dean via email.

Altered Nature- One of a Kind Coastal, Nautical, Beach and Cottage Decor!

Coastal, nautical, beach and cottage home decor items that are HAND CRAFTED and HAND COLLECTED by us. Committed to preservation and recycling, Altered Nature only uses use recycled, reclaimed & scrap wood, driftwood & other natural materials to create the perfect whimsical yet functional accessory for your beach or coastal home. We also featuring wedding, shower & party favors.